Live Chat Support

Get instant help from our support team โ€” no lengthy email threads. Real people and our A.I. Assistant, real answers, in real time.

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Start a Live Chat

Our team is available Mondayโ€“Friday, 9amโ€“5pm. Click below to open a chat window.
Sitex Mind A.I. Assistant available 24/7.

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What Can We Help With?

๐Ÿ“ฆ Orders & Delivery

Track your order, report a delivery issue, or ask about dispatch timescales and carrier updates.

๐Ÿ”„ Returns & Refunds

Start a return, check the status of a refund, or get help with a damaged or incorrect item.

๐Ÿ” Product Queries

Get expert advice on product specs, compatibility, availability, and bulk order options.

๐Ÿข Trade Accounts

Help with your trade account application, credit terms, trade pricing queries, and more.

Other Ways to Reach Us

  • Help Centre: support.sitexdirect.com โ€” browse guides or submit a support ticket 24/7
  • Contact Form: Contact Us page โ€” we aim to respond within 1 business day
  • Sitex Mind AI (SITI): Available 24/7 for instant answers to common questions via the chat widget
โฐ Live chat hours: Mondayโ€“Friday, 9:00amโ€“5:00pm. Outside these hours, leave a message and we’ll respond on the next working day.
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