Power-Hub – Terms and Conditions

1. Introduction and Scope

These Terms and Conditions (“Terms”) apply to all access to and use of the Power-Hub website, including browsing, searching, account registration, product enquiries, ordering, trade account use, credit facility use, customer support, live chat, help centre interaction and all other services made available through or in connection with www.power-hub.co.uk.

By using the website, creating an account, placing an order, applying for a trade account, applying for trade credit, contacting support or purchasing products through Power-Hub, you confirm that you have read, understood and agree to be bound by these Terms.

These Terms apply to both consumers and business customers unless a section clearly states otherwise. Where you purchase as a consumer, nothing in these Terms affects your statutory rights under applicable UK consumer law, including the Consumer Rights Act 2015 and rules relating to online and distance selling. Where you purchase as a business customer, you acknowledge that additional business-to-business provisions may apply, including payment, credit, return, warranty, suitability and limitation of liability provisions.

Power-Hub is a direct ecommerce store and does not operate as a public marketplace. These Terms do not include marketplace seller terms or affiliate programme terms. Where products are supplier-direct or fulfilled by a manufacturer, distributor or fulfilment partner, Power-Hub remains the customer-facing trading route unless a separate arrangement is clearly stated.

2. About Power-Hub

Power-Hub is a specialist ecommerce store operated by Sitex Industrial Ltd. It supplies portable power products, backup power solutions, charging accessories, electrical accessories, batteries, cables, lighting, solar-related equipment, site power products and associated goods for consumers, tradespeople, contractors, site teams, mobile workers, businesses and specialist buyers.

Power-Hub is designed to support modern power, charging and energy product purchasing by combining online retail, trade account support, supplier-direct fulfilment, technical product information, customer service and the Sitex Help Centre support environment.

Some products may be stocked and supplied directly by Power-Hub. Other products may be dispatched directly by suppliers, manufacturers, distributors or fulfilment partners. The product page, order confirmation, invoice or support communication may identify particular fulfilment details where relevant.

3. Definitions

In these Terms, the following expressions have the meanings set out below unless the context requires otherwise:

• “Power-Hub”, “we”, “us” or “our” means the ecommerce website at www.power-hub.co.uk operated by Sitex Industrial Ltd.
• “Website” means www.power-hub.co.uk and any related account areas, checkout pages, help centre links, mobile experiences or other digital services operated by or for Power-Hub.
• “Customer”, “you” or “your” means any person, business, company, organisation, public body, sole trader, partnership or other entity using the Website or purchasing products.
• “Consumer” means an individual purchasing goods mainly for personal use and not mainly for business, trade, craft or professional purposes.
• “Business Customer” means any customer purchasing wholly or mainly for business, trade, professional, industrial, resale, procurement, contracting or commercial purposes.
• “Product” or “Products” means any portable power goods, batteries, chargers, electrical accessories, lighting products, solar accessories, cables, components, parts, consumables or other goods listed or sold through Power-Hub.
• “Supplier-Direct Product” means a product dispatched directly by a supplier, manufacturer, distributor or fulfilment partner rather than from Power-Hub’s own stock.
• “Trade Account” means an approved business customer account that may receive access to trade pricing, account features, quotation support, procurement assistance or credit facilities.
• “Trade Credit” means an approved credit facility allowing an eligible business customer to purchase on account and pay within agreed invoice terms.

4. Eligibility

By using the Website, creating an account or placing an order, you confirm that you are at least 18 years old, legally capable of entering into a binding contract, and that all information you provide is accurate, current, complete and not misleading.

If you place an order on behalf of a business, company, organisation, public body, partnership, client, employer or other entity, you confirm that you have authority to bind that entity and that the entity agrees to these Terms. Power-Hub may rely on any order placed through an account as authorised unless it has received clear written notice of unauthorised use before the order is processed.

We reserve the right to refuse service, suspend accounts, cancel orders, restrict access or request additional verification where we reasonably believe that the Website has been misused, incorrect information has been provided, payment or identity verification is required, fraud risk exists, or these Terms have been breached.

5. Account Registration and Security

Customers may create an account to place orders, save addresses, track deliveries, request returns, access invoices, manage trade settings, view account permissions or use other features. You must provide accurate and complete information when creating an account and must keep your details up to date.

You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account. You must not share access with unauthorised users or allow your account to be used for fraudulent, abusive, misleading or unlawful purposes.

For business and trade accounts, the account holder is responsible for ensuring that all users, buyers, employees, agents or representatives using the account are authorised and comply with these Terms. Power-Hub may treat orders placed through a business account as authorised orders of that business.

If you suspect unauthorised access, compromised login credentials, fraudulent use or incorrect account activity, you must contact Power-Hub as soon as possible. We may suspend, restrict or close an account where we reasonably believe it has been misused, compromised, used in breach of these Terms, used fraudulently, or presents risk to Power-Hub, customers, suppliers or payment providers.

6. Website Access and Acceptable Use

You may use the Website only for lawful purposes and in accordance with these Terms. Access is provided for legitimate browsing, purchasing, account management, product research, trade purchasing, customer support, returns handling and related commercial activity.

You must not misuse the Website. In particular, you must not attempt unauthorised access, interfere with website operation, bypass security controls, scrape or harvest data without permission, upload malicious code, overload systems, impersonate another person or business, submit false information, manipulate prices, abuse promotions, conduct fraudulent transactions, infringe intellectual property rights, collect personal data unlawfully, or use the Website in a way that damages Power-Hub, Sitex Industrial Ltd, customers, suppliers, payment providers or service partners.

We may monitor, restrict, suspend or terminate access where misuse is suspected. We may also preserve and disclose information where reasonably necessary to investigate fraud, enforce these Terms, comply with law, protect users, protect our rights, or cooperate with payment providers, law enforcement, regulators or legal advisers.

7. Prices, VAT, Taxes and Minimum Order Value

All prices are displayed in British Pound Sterling (£ GBP) unless expressly stated otherwise. Prices may be shown inclusive or exclusive of VAT depending on the customer type, account type, product type, Website area, trade settings or display configuration. Where VAT applies, it will usually be shown before checkout or on the invoice.

Prices do not include delivery charges, handling charges, installation, additional services, import charges, remote area surcharges, special handling costs, finance charges or any other additional costs unless expressly stated. Delivery charges and applicable taxes will normally be calculated or displayed before order submission where reasonably possible.

Power-Hub may operate a minimum order value of £15 per order unless a different minimum is stated for a specific product, promotion, account or category. Minimum order values may be applied for operational, courier, supplier, warehouse or commercial reasons.

We reserve the right to correct pricing errors, product information errors, stock errors, tax calculation errors, promotional errors or technical errors at any time. If an error affects an order, we may contact you to confirm whether you wish to proceed at the corrected price or cancel the affected item. We may cancel orders affected by obvious or material errors, even where an order acknowledgement has been issued.

Some products may be market-sensitive or subject to supplier price changes, commodity price movements, exchange rate changes, shipping costs, energy costs, battery costs or manufacturer updates. Prices may change without notice before acceptance of an order. Once an order has been accepted, the price payable for that order will generally be the accepted order price unless a legal or obvious error applies.

8. Orders, Acceptance, Rejection and Cancellation

By submitting an order, you are making an offer to purchase the selected products subject to these Terms. An order acknowledgement or confirmation email confirms that we have received your order; it does not necessarily mean that your order has been accepted.

Acceptance normally occurs when the product is dispatched or when we expressly confirm acceptance in writing. We reserve the right to accept, reject, limit, delay, verify or cancel any order before acceptance.

We may cancel, refuse or limit an order where the product is unavailable, a supplier cannot fulfil the order, payment fails, fraud risk is identified, a pricing or description error exists, the order appears unusual or abusive, delivery is not possible, the product is restricted, the customer has breached these Terms, the order exceeds permitted quantities, or regulatory, sanctions, safety or compliance concerns arise.

We may limit the quantity available for purchase, restrict repeated orders, impose conditions on promotional codes, refuse to supply a customer, discontinue products or services, or prevent a user from completing transactions where this is reasonably necessary for stock control, fraud prevention, compliance, customer protection or business operations.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled item using the original payment method unless we are legally entitled to withhold payment, set off sums owed, or apply an agreed credit arrangement.

9. Payment, Fraud Checks and Credit Balances

We may accept payment by debit card, credit card, PayPal, Apple Pay, Google Pay, bank transfer, finance provider, trade account, credit account or any other payment method shown at checkout. Available payment methods may vary by customer type, product type, order value, risk checks, delivery address or account approval.

Payments are processed securely through approved payment providers. Power-Hub does not store full card details on the Website. Payment providers, banks, finance providers and fraud-prevention services may carry out authorisation, identity, security, anti-fraud and compliance checks before approving payment or allowing an order to proceed.

Orders may be delayed, cancelled or refused where payment is declined, payment is reversed, chargeback risk exists, fraud is suspected, customer information cannot be verified, payment has been made from a suspicious source, or additional verification is required.

Where Power-Hub issues store credit, account credit, refund credit or goodwill credit, the credit may be subject to expiry dates, usage restrictions, account limitations or other terms stated at the time of issue. Credit balances are not normally exchangeable for cash unless legally required. We may apply credit balances to outstanding amounts owed by the customer where permitted by law or applicable account terms.

10. Trade Accounts and Credit Terms

Power-Hub may offer trade accounts, business accounts, bulk-buying support, trade pricing, quotations, procurement support, credit facilities and tailored account services to eligible business customers. Approval is not automatic and remains at Power-Hub’s discretion.

Trade pricing is normally linked to an approved account setup. Customers must be logged into the correct approved account to view applicable trade pricing, permissions or account features. Trade pricing, discounts and account benefits may vary by product category, quantity, availability, supplier, customer status, sales history or written agreement.

To apply for a trade or credit account, you may be required to provide business details, company registration details, VAT information, trading references, proof of business activity, bank information, identity details, director or proprietor information, purchase history or other information reasonably requested by Power-Hub.

10.1 Trade Credit Overview

Trade credit allows approved business customers to purchase on account rather than paying at standard checkout. Once a credit account is approved, purchases may be invoiced and payment collected within the agreed terms. Approved Power-Hub trade credit accounts operate on standard 30-day payment terms from invoice date unless different terms are confirmed in writing.

Credit accounts are available only to approved trade customers and are separate from standard retail checkout. Credit limits, payment periods, account status and purchasing permissions are controlled by Power-Hub and may be reviewed, reduced, suspended, increased or withdrawn at any time.

10.2 Credit Limits and Payment Terms

Each approved trade credit customer may be assigned a credit limit. If an order would take the account over its credit limit, we may require payment by card, bank transfer or another method before processing. Credit limits may be reviewed on request but increases are not guaranteed.

Invoices issued under a trade credit facility must be paid within the agreed payment period stated on the invoice or account agreement. Unless otherwise confirmed in writing, standard approved payment terms are 30 days from invoice date.

10.3 Late Payment and Account Enforcement

If a business customer fails to pay on time, exceeds its credit limit, becomes insolvent, provides inaccurate information, disputes payment without valid reason, fails credit checks, or otherwise breaches account terms, Power-Hub may suspend further orders, place the account on hold, require payment in advance, withdraw credit facilities, cancel unfulfilled orders, charge interest and recovery costs where legally permitted, refer the debt to a collection agency or solicitor, and demand immediate payment of all outstanding sums.

Business customers are responsible for ensuring that orders placed through their account are authorised and accurate. A business customer may be liable for purchases made by its employees, agents, group companies, subsidiaries, affiliates or representatives using its approved account unless Power-Hub has received prior written notice that the relevant user is no longer authorised.

11. Supplier-Direct Products and Fulfilment Partners

Some products may be dispatched directly from suppliers, manufacturers, distributors or fulfilment partners. Supplier-direct fulfilment allows Power-Hub to offer a wider product range and improve availability, but it may affect lead times, delivery methods, tracking availability, packaging, cancellation rules, return routing and warranty support.

Where supplier-direct fulfilment applies, Power-Hub may need to obtain information, approval, inspection findings or return instructions from the relevant supplier or manufacturer before confirming the outcome of a delivery, return or warranty matter.

Customers should contact Power-Hub before ordering where delivery timing, compatibility, installation date, product specification or return eligibility is critical. Customers should not schedule installation, site work, contractor attendance or dependent work until the goods have been received and checked.

12. Delivery, Shipping and Lead Times

Power-Hub delivers to eligible UK addresses unless otherwise stated. International delivery may be available to selected locations at our discretion. Delivery charges, estimated delivery times and available shipping options will normally be shown at checkout or on the relevant product page.

Delivery times are estimates only unless expressly confirmed in writing as guaranteed. Lead times may be affected by product availability, supplier location, courier capacity, item size, item weight, hazardous classification, payment verification, public holidays, weather disruption, customs processing, strikes, operational issues or other factors outside our control.

Additional delivery charges may apply for oversized items, heavy goods, pallet deliveries, hazardous materials, remote areas, offshore UK addresses, timed services, failed deliveries, redelivery attempts, storage, special handling or courier surcharges. We do not guarantee delivery to PO boxes, freight forwarders, restricted locations or addresses where courier access is limited.

For consumer orders, risk in goods normally passes to the customer on delivery. For business orders, risk may pass when goods are handed to the courier or carrier, depending on the agreed delivery terms. Ownership of goods passes only when Power-Hub or the relevant supplier has received full payment in cleared funds.

Customers are responsible for providing a complete and accurate delivery address. If goods cannot be delivered because the address is incorrect, incomplete, inaccessible, refused, or the customer fails to collect or rearrange delivery, the customer may be responsible for redelivery charges, return charges, storage charges and other courier costs.

13. Returns and Refunds Policy

Power-Hub wants customers to be satisfied with their purchases. Returns and refunds are handled according to customer type, product type, statutory rights, return reason, product condition and whether goods are standard stock or supplier-direct.

13.1 Consumer Cancellation Rights

If you are a UK consumer buying online, you may have the right to cancel most online purchases within 14 days of receiving the goods without giving a reason, subject to legal exceptions. You must notify us within 14 days of receiving the goods that you wish to cancel or return the order. Once you have notified us, you then have a further 14 days to send the item back or arrange collection where applicable.

13.2 Return Condition Requirements

Returned goods must be unused, complete, securely packed, returned with accessories, manuals, components, labels and packaging where applicable, and in resaleable condition unless the item is faulty, damaged, incorrect or non-compliant.

Unopened and unused products will usually be eligible for a full refund subject to inspection. Opened but unused products may still be returned within the return period, but we may apply a reasonable deduction where appropriate and permitted, particularly where packaging is damaged, product value has been reduced, or handling exceeds what is necessary to inspect the item.

13.3 Business Customer Returns

Business customers may request returns in line with Power-Hub’s returns process. While statutory consumer cancellation rights do not apply to business purchases, Power-Hub aims to assess business return requests fairly and reasonably.

Return eligibility may depend on product type, condition, supplier policies and the nature of the order. Certain products, including special-order, made-to-order, supplier-direct, custom procurement, clearance, installed or used goods, may have specific return limitations or may not be eligible for return unless faulty, incorrect or otherwise agreed.

13.4 Non-Cancellable and Non-Returnable Products

Certain products may be designated as non-cancellable, non-returnable or non-refundable. This may apply to custom-made products, made-to-order goods, special-order goods, products ordered specifically from a supplier, discontinued products, clearance items, opened sealed goods, personalised products, products subject to manufacturer restrictions, and business-to-business special procurement orders.

14. Warranty, Faulty Goods and Product Issues

If goods arrive damaged, faulty, defective, missing parts or incorrect, please contact Power-Hub as soon as possible. You may be asked to provide your order number, description of the issue, photographs, videos, serial numbers, packaging images, courier labels or other evidence to help investigate and resolve the issue.

Depending on the circumstances, we may offer a replacement, repair, refund, exchange, collection, partial refund, spare part, technical guidance or supplier warranty claim support. The available remedy may depend on whether you are a consumer or business customer, the age of the product, the nature of the fault, inspection results, manufacturer terms and applicable law.

Nothing in these Terms affects your rights under the Consumer Rights Act 2015. If an item is faulty, not as described or not fit for purpose, consumers may be entitled to a repair, replacement or refund in accordance with their legal rights.

Products may also come with a manufacturer warranty. The applicable warranty period and conditions may be stated on the product page, invoice, warranty card, product packaging or manufacturer documentation. Manufacturer warranties are separate from statutory rights and may require registration, proof of purchase, serial numbers, inspection or compliance with product-use instructions.

Warranty coverage does not normally include misuse, abuse, accidental damage, normal wear and tear, consumable wear, incorrect installation, unauthorised repair, modification, use outside the product’s intended purpose, use with incompatible accessories, poor maintenance, environmental damage, or commercial use where the product is not designed for commercial use.

15. Product Information, Suitability and Compliance

Product images, descriptions, specifications, compatibility details, dimensions, colours, packaging, country of origin, included accessories and technical data are provided for guidance only. We aim to keep product information accurate, but errors may occur and product information may change without notice due to manufacturer updates, supplier changes, batch variations, packaging changes, substitutions, website errors or data-feed issues.

Customers are responsible for reviewing product specifications, checking suitability and ensuring that products are appropriate for their intended use, environment, installation, application and regulatory requirements before purchase and use. This is especially important for portable power products, electrical products, battery products, chargers, solar accessories, cables, lighting, industrial products and any product involving safety-critical use.

Power-Hub does not guarantee that a product is suitable for a customer’s specific purpose unless suitability has been expressly confirmed in writing by an authorised representative. General advice, live chat suggestions, category filters, product matching tools, cross-references or compatibility information are provided for convenience and must not replace professional judgement, manufacturer guidance or qualified installer advice.

Product substitutions may occur where permitted, particularly for supplier-direct products. Substitute products should be materially equivalent or suitable for the stated supply arrangement, but customers must check specifications before use. If you receive a product that materially differs from what was ordered, contact Power-Hub before installing, using or modifying it.

16. Electrical, Battery, Charging and Safety Products

Customers must read and follow all manufacturer instructions, safety warnings, manuals, labels and technical documentation before using electrical products, portable power stations, batteries, chargers, solar products, cables, lighting or related accessories.

You must only use compatible chargers, cables, batteries, connectors, accessories, consumables and parts. Products must not be overloaded, modified, opened, repaired without authorisation, exposed to unsafe conditions, used with damaged cables, used outside specified ratings, charged outside recommended conditions, stored unsafely, transported improperly, or operated contrary to manufacturer guidance.

Where required, products should be installed, inspected, tested or maintained by a suitably qualified professional. Power-Hub is not responsible for damage, injury, loss, fire, electrical failure, equipment failure, project delay or compliance breach caused by misuse, incorrect installation, overloading, unauthorised repair, unsuitable accessories, incorrect product selection, failure to follow instructions, or use in an unsuitable environment.

Safety Data Sheets may be available for certain hazardous or regulated products upon request. Safety information is generally supplied by manufacturers or suppliers. Power-Hub does not guarantee the accuracy or completeness of manufacturer-provided safety data. Customers are responsible for safe storage, handling, use, transport, disposal and compliance with applicable laws and regulations.

17. Export Controls, Sanctions and Restricted Use

Products sold through Power-Hub are primarily intended for use within the United Kingdom unless otherwise agreed. Customers must not export, re-export, resell, transfer, divert or use products in breach of UK export controls, sanctions laws, restricted-party rules, trade restrictions, customs rules or applicable international laws.

You confirm that you are not purchasing products for or on behalf of a sanctioned, restricted or prohibited person, organisation, country or destination, and that you will not use products for unlawful, unsafe, military, prohibited, restricted or unauthorised purposes.

We may refuse, delay or cancel orders where export, sanctions, restricted-use, fraud, customs, compliance, product safety or regulatory concerns arise. We may request additional information about the customer, end user, destination, intended use or compliance status before processing an order.

18. Live Chat, Help Centre and Support Tools

Power-Hub may provide live chat, help centre articles, automated support, product guidance and support tools to help customers find products, compare specifications, identify accessories, troubleshoot basic issues, understand order processes or contact support.

Support information is provided for general assistance only. It does not create a binding contract, guarantee product suitability, confirm stock, provide legal advice, replace professional installation advice, override these Terms, or amend order, return, warranty or delivery policies.

For binding information about orders, delivery, cancellations, warranties, product compliance or complaints, customers should contact Power-Hub support and request confirmation from an authorised representative. Chat and support conversations may be stored, reviewed, monitored or anonymised to improve customer service, detect misuse, train support processes and operate the Website, subject to the Privacy Policy.

19. Promotions, Discounts, Voucher Codes, Store Credit and Gift Cards

Promotional codes, discount codes, account offers, trade offers, email sign-up offers, voucher codes, bundle offers, clearance pricing and limited-time deals are subject to availability and applicable terms. Promotions may be amended, withdrawn, restricted or refused at any time.

Promotions cannot normally be applied retrospectively to previous orders. We may refuse, reverse or cancel a promotion where there is misuse, fraud, technical error, pricing error, duplicate use, breach of terms, suspicious activity or use outside the intended promotion rules.

If Power-Hub offers gift cards, vouchers, account credit or store credit, these may only be used on approved Power-Hub channels unless otherwise stated. Gift cards and store credit cannot normally be exchanged for cash. Expiry dates, restrictions, excluded products, account requirements and usage rules may apply.

20. Marketing, Email and Service Communications

Where you create an account, make a purchase, subscribe to updates, apply for trade access or opt in to marketing, we may send communications about products, promotions, account features, trade services, new categories, abandoned baskets, customer service, warranties, returns or related services.

You can opt out of marketing emails using the unsubscribe link or by updating your preferences where available. Transactional and service messages relating to orders, accounts, delivery, returns, invoices, warranties, fraud checks, customer support or legal notices may still be sent where necessary.

Where you opt in to SMS messages, account alerts or order updates, message frequency may vary. Your mobile network may charge for messages or data. You can unsubscribe from marketing messages using the relevant opt-out method shown in the message or account settings.

21. Intellectual Property, Reviews and User Content

All Website content, including text, images, logos, graphics, design, product data, software, layouts, icons, documents, trade names, domain names, catalogues, product descriptions, help articles, branding and other materials, belongs to Power-Hub, Sitex Industrial Ltd, its licensors or suppliers unless stated otherwise.

You may not copy, reproduce, distribute, scrape, commercially exploit, publish, modify, reverse engineer, use trademarks, use product data feeds, extract databases, frame content, or use Power-Hub intellectual property without written permission. Supplier names, product names, trademarks and brands remain the property of their respective owners.

Where customers submit reviews, comments, photos, questions, feedback, ideas, product images, support information or other content, they grant Power-Hub and Sitex Industrial Ltd a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, adapt, publish, moderate and distribute that content for Website, marketing, customer service, product improvement, support and business purposes.

You must not submit unlawful, offensive, misleading, defamatory, infringing, abusive, fraudulent, private, confidential, obscene, threatening, discriminatory, spam-like or malicious content. We may remove, moderate, refuse or edit user content at our discretion.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory rights, or any other liability that cannot legally be excluded or limited.

Subject to the above, Power-Hub is not liable for indirect losses, consequential losses, loss of profit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of data, business interruption, wasted management time, project delay, installation costs, removal costs, third-party claims, losses caused by incorrect installation, losses caused by unsuitable product selection, or losses arising from misuse, unauthorised repair, failure to follow instructions or events outside our reasonable control.

For business customers, our total liability in connection with a product, order or transaction will normally be limited to the price paid for the product giving rise to the claim, unless otherwise required by law or expressly agreed in writing. Business customers acknowledge that they are best placed to assess product suitability, site requirements, safety requirements, technical requirements and commercial risk before purchase.

The Website is provided on an “as available” basis. While we aim to keep the Website reliable and accurate, we do not guarantee uninterrupted access, error-free operation, permanent availability, compatibility with all systems, or complete accuracy of all Website information at all times.

23. Business Customer Indemnity

Business customers agree to indemnify Power-Hub, Sitex Industrial Ltd, its officers, employees, contractors, suppliers and service providers against reasonable losses, costs, claims, damages, expenses, liabilities and legal costs arising from the business customer’s breach of these Terms, misuse of products, unlawful resale, incorrect installation, unsafe use, unauthorised modification, infringement of third-party rights, misuse of the Website, failure to pay, breach of trade account terms, or use of products contrary to manufacturer instructions or applicable law.

24. Force Majeure

Power-Hub will not be liable for delay, failure, interruption, non-performance, impaired performance or additional cost caused by events outside its reasonable control. Such events may include severe weather, courier disruption, supplier failure, strikes, labour shortages, war, terrorism, civil unrest, cyber incidents, pandemic or epidemic, fire, flood, power failure, telecommunications failure, government action, customs delay, shortage of goods, shortage of raw materials, battery supply disruption, transport disruption, regulatory change, import restrictions, export restrictions, platform outages, payment provider failure or other circumstances beyond reasonable control.

25. Privacy and Data Protection

Power-Hub processes personal data in accordance with its Privacy Policy. Customers should read the Privacy Policy for details about how personal data is collected, used, stored, shared and protected.

Supplier-direct purchases may require certain customer details to be shared with relevant suppliers, couriers, fulfilment providers or service partners for order processing, delivery, returns, warranty handling and customer support. Suppliers and service providers must use customer information only for legitimate order-related purposes and in accordance with applicable data protection requirements.

26. General Legal Terms

26.1 Assignment

Customers may not assign, transfer or subcontract rights or obligations under these Terms without our written consent. Power-Hub may assign or transfer its rights and obligations where reasonably necessary for business, restructuring, sale, operational, fulfilment or legal purposes.

26.2 No Third-Party Rights

These Terms are between Power-Hub and the customer. No third party has the right to enforce these Terms unless expressly stated or required by law.

26.3 Waiver

If Power-Hub does not enforce a right immediately, this does not mean that the right is waived. A waiver will only be effective if given in writing by an authorised representative.

26.4 Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining parts will continue to apply. The invalid provision will be treated as removed or modified only to the extent necessary to make the Terms valid and enforceable.

26.5 Changes to These Terms

We may update these Terms from time to time. The version published on the Website at the time of purchase will normally apply to that purchase. Continued use of the Website after updated Terms are published means you accept the updated Terms for future use and future orders.

26.6 Entire Agreement

These Terms, together with any applicable order confirmation, invoice, product page, trade account agreement, credit agreement, privacy policy, cookie policy, returns policy and written agreement, form the agreement between you and Power-Hub for the relevant transaction or service.

26.7 Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. If you are a consumer, you may also have rights under the laws of the part of the UK where you live. Disputes will be subject to the courts of England and Wales unless consumer protection law gives you the right to bring proceedings elsewhere in the UK.

27. Age Requirements for Specific Goods

Certain products sold through Power-Hub are age-restricted under UK law. This includes solvents, adhesives, axes, knives, cutting blades, knife blades and other bladed or sharply pointed articles.

Where you place an order for or otherwise purchase age-restricted goods, you confirm that you are aged 18 or over and that, where applicable, delivery will be accepted by a person aged 18 or over. We reserve the right to cancel your order or refuse supply where we reasonably believe you do not meet the age restrictions applicable to those goods.

27.1 Sale of Knives and Bladed Articles

Knives, cutting blades and bladed articles are currently available to trade account customers only. These products cannot be purchased by members of the general public through this website at present. We do not supply these products to any person under the age of 18.

To purchase bladed articles you must hold an approved trade account and be logged in to that account. When applying for a trade account we may require valid company registration details, which may include a Companies House registration number and/or VAT registration number, and the nomination of an authorised purchaser confirmed to be aged 18 or over. Sole traders and unregistered businesses may be asked to supply alternative evidence of trading status.

Where a bladed article is added to a basket by a customer who does not hold an approved trade account, it will be removed and the order will not be accepted. We may change the categories of customer able to purchase these products at any time, and any such change will be reflected in this section.

27.2 Delivery of Age-Restricted Goods

Bladed articles are not delivered to unattended locations. We do not deliver these products to PO boxes, parcel lockers, freight forwarders, safe places or nominated neighbours. Delivery must be accepted in person by a person aged 18 or over, and a signature is required on delivery. Where delivery is to a business address, the recipient must be an authorised representative of the business aged 18 or over.

Where a compliant signature or age check cannot be obtained at the point of delivery, the consignment will be returned to us and redelivery or return charges may apply.

27.3 Verification, Refusal and Reporting

Power-Hub reserves the right to request further verification, decline or cancel an order, or require full individual age and identity verification where we cannot reasonably establish that a purchase is a genuine business transaction. This may apply at any point before dispatch, including after payment has been taken. Where an order is declined on these grounds, any payment taken will be refunded in full.

Orders that meet reportable bulk-sale thresholds under UK law will be reported to the relevant authorities as required. By placing an order for age-restricted goods, you consent to your business and order details being disclosed for this purpose.

27.4 Supplier-Direct Fulfilment of Age-Restricted Goods

Where age-restricted or bladed products are dispatched by a supplier, manufacturer, distributor or fulfilment partner, that partner must comply with all applicable UK age-verification, packaging, labelling, dispatch and delivery requirements, and with the trade-only conditions set out in this section. Power-Hub may withhold or cancel an order where compliance cannot be demonstrated.

27.5 Intended Use

Age-restricted and bladed products supplied by Power-Hub are intended for legitimate trade, industrial and professional use only. It is an offence under UK law to carry a bladed or sharply pointed article in a public place without lawful authority or reasonable excuse. Responsibility for lawful storage, handling, use and onward supply of these products rests with the purchasing business.

28. Contact Details

For order enquiries, returns, warranty support, account support, trade account questions, legal enquiries or general customer service, please contact Power-Hub using the details below:

By completing a purchase on www.power-hub.co.uk, registering an account, applying for trade access, applying for trade credit or using the Website, you acknowledge that you have read, understood and agreed to these Terms and Conditions.