Accessibility Statement

Our commitment

Power-Hub is part of the Sitex Industrial Ltd group. We are committed to making power-hub.co.uk and the services we offer through it as accessible as possible to the widest possible audience, including people with disabilities. Accessibility is a continuous part of how we build, review and improve the site.

The standard we follow

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA, published by the World Wide Web Consortium (W3C). These international guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, motor, cognitive and neurological differences.

What we have done so far

To make Power-Hub as accessible as we can, we have:

• Used clear, plain English across product pages, the checkout and account areas.
• Structured pages with semantic HTML — proper headings, landmarks and lists — so that screen readers can navigate the content logically.
• Made the site fully operable from a keyboard, with visible focus indicators on links, buttons and form fields.
• Provided alternative text for product photography, icons and informative graphics.
• Chosen colour combinations that meet AA contrast ratios for body text and key interface controls.
• Built forms — including the contact form, checkout and account registration — so that labels, errors and instructions are announced correctly to assistive technology.
• Allowed text to be resized up to 200% in the browser without loss of content or functionality.
• Designed the site to be responsive, so it adapts to mobile, tablet and desktop screens, and to different orientations.
• Used ARIA attributes where appropriate to expose dynamic interactions such as cart updates, accordion sections and live search results.

Known limitations

Despite our best efforts, some parts of the Power-Hub website may not yet be fully accessible. Known issues include:

• Some manufacturer-supplied product datasheets, user manuals and certification documents are PDF files that may not be fully tagged for screen reader use.
• A small number of older product images may not have descriptive alternative text. New uploads are subject to our accessibility checklist.
• Certain embedded media (for example, manufacturer product videos) may not yet include captions or audio description.
• Some third-party plugins and widgets used on the site — for reviews, payments, or analytics — may not meet WCAG 2.2 Level AA in full. We are working with suppliers to improve this.

If you find any other accessibility problem while using Power-Hub, please let us know.

Getting in touch and reporting accessibility problems

If you need information from Power-Hub in a different format, or if any part of the site is hard for you to use, please get in touch. We will do our best to respond within five working days.

• Email: support@sitexdirect.com
• Contact form: www.power-hub.co.uk/contact
• Post: Sitex Industrial Ltd, United Kingdom

When contacting us, please include the page address (URL) where you found the problem, a brief description of the issue, and — if it helps — the device, browser and any assistive technology you were using.

Enforcement procedure

Under the Equality Act 2010, service providers have a duty to make reasonable adjustments for disabled users. If you contact us with a complaint about the accessibility of our website and are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for further advice.

Technical information

The Power-Hub website is built on WordPress with WooCommerce. We rely on the following technologies for the site to work:

• HTML
• CSS
• JavaScript
• WAI-ARIA

These technologies are relied upon for conformance with the accessibility standards used.

How we test

We test Power-Hub on an ongoing basis using a combination of:

• Manual keyboard-only testing of the main customer journeys (browse → product → cart → checkout).
• Screen reader checks using VoiceOver (macOS / iOS) and NVDA (Windows).
• Automated tools including axe DevTools and Lighthouse accessibility audits.
• Real-world feedback from customers and our internal team.

Ongoing improvement

Accessibility work is never finished. As we add new product lines, features and content to Power-Hub, we will continue to assess them against WCAG 2.2 Level AA and update this statement as improvements are made or new issues are found.