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Privacy Policy
Power-Hub is committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights under UK data protection law.
1. Who We Are
Power-Hub is a trading name of Sitex Industrial Ltd. We are the data controller for personal data collected through power-hub.co.uk and are registered with the Information Commissioner’s Office (ICO) in the United Kingdom.
2. What Data We Collect
- Identity data: Name, username, and title
- Contact data: Email address, phone number, and delivery/billing address
- Transaction data: Purchase details including products, amounts, and payment method type (we do not store full card details)
- Account data: Login credentials, account preferences, and communication history
- Technical data: IP address, browser type, device info, and usage data via cookies
- Marketing preferences: Opt-in or opt-out status for marketing communications
3. How We Use Your Data
| Purpose | Lawful Basis |
|---|---|
| Processing and fulfilling orders | Contract performance |
| Managing your account | Contract performance |
| Sending order/delivery updates | Contract performance |
| Legal compliance (e.g. VAT records) | Legal obligation |
| Sending marketing emails (with consent) | Legitimate interest / Consent |
| Improving our website | Legitimate interest |
| Fraud prevention | Legitimate interest |
4. Cookies
Our site uses cookies to improve your browsing experience, remember preferences, and analyse traffic. You can manage cookie preferences via our consent banner or your browser settings.
5. Data Sharing
We do not sell your personal data. We may share data with trusted third parties including delivery carriers, payment processors, email service providers, analytics providers (e.g. Google Analytics), and IT platform providers. All processors are contractually required to process your data securely and only for specified purposes.
6. Your Rights
Under UK GDPR, you have the right to:
- Access โ request a copy of data we hold about you
- Rectification โ ask us to correct inaccurate data
- Erasure โ request deletion in certain circumstances
- Restrict processing โ ask us to limit how we use your data
- Data portability โ receive your data in a structured format
- Object โ object to processing based on legitimate interest, including direct marketing
7. Complaints
If unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.